Description
Braintrust is hiring Platform Support Engineers at mid and senior levels to provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. The role involves debugging Kubernetes, Terraform, networking, IAM, TLS, and cloud infrastructure; diagnosing backend performance and reliability issues; leading incident response; shipping fixes in backend services and Terraform modules; building diagnostic and self-service tooling; maintaining runbooks; and participating in on-call rotation. Candidates should have customer-facing technical or backend/infrastructure experience, strong Kubernetes and Terraform skills, cloud expertise, backend coding ability, observability fluency, and clear communication under pressure.
