Description
ZeroFox is hiring a full-time, mid-level Customer Support Specialist to manage inbound and outbound customer support, triage and resolve helpdesk tickets, guide messaging, automate tasks, and support platform operations. The role requires customer-facing communication, process improvement, cross-functional collaboration, technical familiarity with SaaS platforms, and experience with tools such as Zendesk or Salesforce. A bachelor's degree and experience in customer support, account management, training, or related areas are preferred or required, along with English fluency and willingness to work alternative schedules.
