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Platforms & Solutions Support Engineer at Tigo

Department: Ventas Empresariales

Language
Location
Guatemala City, Guatemala Department
Level
mid
Posted

Description

The role is responsible for operating, monitoring, and evolving VAS B2B platforms, managing incidents and maintenance, ensuring SLA and KPI compliance, performing root cause analysis, and designing and deploying technology solutions for enterprise clients. It also coordinates testing, integrations, production deployments, infrastructure, network, virtualization, and cloud projects, while managing schedules, risks, vendors, and multidisciplinary teams. The position requires server administration, virtualization, networking, basic information security, project management, and risk-management skills, along with a relevant engineering degree and at least two years of experience.

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