Player Experience Specialist at Naphora Games Group

Naphora Games Group is hiring a Player Experience Specialist to own and support the player experience across its mobile games. The role manages player support across Zendesk, in-game support, email, and other channels; investigates and resolves account, purchase, gameplay, progression, and technical issues; responds to app store reviews; moderates and engages with player communities; monitors sentiment and feedback; produces Voice of the Player reports; supports LiveOps communications; and collaborates with Product, QA, Engineering, and Marketing to improve player experience, retention, and support processes.