Policy Administration Associate at ethoslife

Setup: Hybrid
Location: Bengaluru, Karnataka
Type: Full-time
Level: not_specified
Posted: Aug 6, 2026

Description

Ethos, a life insurance technology company, is seeking a Policy Administration Associate to deliver excellent customer experiences and uphold TPA duties. The role involves managing high-volume policy servicing requests, maintaining accurate records, collaborating across departments, and supporting product development. Candidates should possess strong organizational skills, attention to detail, and proficiency in Salesforce.

Required Skills

Strong understanding of Ethos products and processes
Manage a high volume of policy servicing requests and other complex transactions
Maintain accurate policy records and transactions with client interactions
Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
Meet individual as well as team production and quality goals
Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
Support internal product development efforts, including testing and QA of new tools and functionality

Additional Information

Minimum Education: Bachelor's degree preferred
Required Previous Experiences: 3+ years experience in operations, customer support, customer success, or related role
Preferred Qualifications: Experience in life insurance or related industry preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Ability to work independently as well as collaborate with various departments
Creative approach to problem solving