Description
WPP is hiring a L2/L3 Automation Support Engineer to join its newly established Automation Support Team within Enterprise Technology, Automation & AI. The role manages, monitors, and resolves incidents for RPA bots and Microsoft Power Platform solutions, including Power Automate, Power Apps, Dataverse, SQL, and API integrations. Responsibilities include root-cause analysis, code-level remediation, complex flow and desktop automation fixes, final escalation ownership, data integrity work, documentation, knowledge leadership, and performance optimization. The position requires 3–4 years of IT support or technical operations experience, at least one year of RPA and Power Platform exposure, and the PL-400 certification; it is hybrid with teams in the office around four days per week.
