Description
The Pre-Arrival Agent prepares for a guest’s stay before arrival by gathering and updating guest preferences, confirming reservations, coordinating special requests and amenities, communicating with guests and hotel departments, anticipating needs, resolving issues, and documenting requests in the property management system. The role requires a high school education or equivalent, 1–3 years of progressive experience in a luxury hotel or resort, strong communication and customer-service skills, PMS proficiency, and the ability to lift up to 50 pounds.
