Description
Travelport is hiring a Premier Helpdesk Analyst / Customer Support Analyst in Romania to provide functional and technical helpdesk support for its full travel technology product range, particularly to frontline customer service and Premier customers. The role involves troubleshooting incidents received through phone, web, chat, and email; resolving or escalating issues; tracking incidents through resolution; identifying trends; improving application knowledge; and promoting self-service options. Applicants need at least two years of experience in a travel agency, tour operator, or airline environment, required Galileo GDS experience (other GDS experience may also be considered), and strong English communication, collaboration, reliability, and empathy. The position offers hybrid working.
