Description
Extreme Networks is hiring an experienced Premier Resident Engineer (PRE) to provide technical guidance, troubleshooting, escalation support, and consultation for Premier customers using Extreme networking products, especially wireless, edge, campus, and cloud solutions. The role handles customer cases, manages problem resolution plans, supports hardware replacements, optimizes customer environments, and guides ExtremeCloud IQ and related platforms. It is primarily onsite with customers, with limited travel under 20%, and requires Sunday–Thursday, 8 a.m.–5 p.m. local time with flexibility for after-hours and weekend work. The position requires a bachelor's degree or equivalent experience, 8–10 years of technical support experience, strong IP networking and troubleshooting skills, and relevant Extreme certifications.
