Description
The Premier Support Engineer supports clients in deploying, operating, and troubleshooting Microsoft technologies, including Microsoft Dynamics, Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics. The role handles fundamental to advanced tickets, resolves issues, documents troubleshooting steps, maintains client communication, contributes to service improvement and knowledge-base initiatives, and supports the use of AI tools. It requires at least four years of Microsoft-technology experience, three years of Windows Server proficiency, advanced Microsoft Dynamics knowledge, technical-writing skills, and the ability to work effectively in a virtual environment.
