Description
OpenText is hiring a Premium Support Developer to provide advanced, high-touch technical support to customers subscribed to its Premium Support service. The role focuses on resolving incidents, understanding customer environments, coordinating with other experts, improving operational stability, conducting supportability assessments, and mentoring customers. Candidates need at least 8 years of experience with OpenText Operations Support Management solutions, product integration and upgrade experience, strong architecture and troubleshooting skills, and knowledge of databases, networks, cloud platforms, and enterprise integrations.
