Description
Replit is hiring a full-time Premium Support Engineer to provide high-priority technical support to premium and enterprise customers, diagnose complex platform issues, lead incident communications, escalate critical problems, and improve resolution processes through automation and documentation. The role requires at least three years of technical support, developer support, or systems engineering experience, strong debugging skills in JavaScript, Python, or similar languages, and familiarity with support tools. It is based in Foster City, California, with a Saturday-through-Wednesday schedule and in-office requirements on Mondays and Wednesdays.
