Premium Support Engineer at Replit

Department: User Operations

Setup: Hybrid
Location: London, England
Type: Full-time
Level: senior
Posted: Apr 8, 2026

Description

Replit is hiring a Premium Support Engineer to provide expert technical support for large enterprise customers, diagnose and resolve complex platform issues, lead incident communications, track high-impact issues with Product and Engineering, improve processes and documentation, and mentor other support engineers. The role requires at least four years of technical support, developer support, or systems engineering experience, strong debugging skills in JavaScript, Python, or similar languages, and familiarity with APIs, databases, Git-based CI/CD workflows, and support tools.

Required Skills

Technical support
JavaScript
Python
APIs
Databases
CI/CD
Zendesk
Linear
Slack

Additional Information

Required Previous Experiences: At least 4 years of technical support, developer support, or systems engineering experience
Experience managing and delivering operational SLAs for enterprise accounts
Hands-on debugging experience with JavaScript, Python, or similar languages and unfamiliar codebases
Working knowledge of APIs, databases, and Git-based CI/CD workflows
Familiarity with Zendesk, Linear, Slack, and internal debugging utilities
Ability to manage multiple high-priority issues while maintaining accuracy and composure
Preferred Qualifications: Experience using Replit in the last 3 to 6 months
Experience with IDEs, terminals, or other common developer tools
Experience with AI tools such as Claude or ChatGPT
Exposure to cloud infrastructure such as AWS or GCP