Description
OpenText is hiring a Premium Support Engineer to provide advanced technical support for customers using OpenText Documentum and Content Server. The role serves as a customer's single point of contact for support incidents, develops customer and environment knowledge, troubleshoots complex software issues, coordinates resolution, assesses supportability, mentors customers, and helps develop plans to maintain and improve the customer's software investment. The position requires advanced OpenText Documentum and Content Server knowledge, strong troubleshooting skills, database and infrastructure knowledge, and a bachelor's degree preferred or an associate degree in a technical field with prior customer support experience.
