Description
Meltwater is hiring a Premium Support Program Manager to lead the activation and fulfillment of five Premium Support pillars for a portfolio of enterprise clients. The role partners with accounts and Premium Support teams, translates client requirements into actionable projects, monitors support consumption, addresses client concerns, and improves satisfaction. Candidates need a bachelor’s degree or higher, four years of SaaS experience, enterprise implementation experience, strong analytical and communication skills, and willingness to work hybrid with three days in the office. The base salary range is $46,000–$75,000 USD.
