Description
Meltwater is hiring a Premium Support Program Manager to lead the activation and fulfillment of five Premium Support pillars for a portfolio of enterprise clients. The role coordinates with accounts and Premium Support teams, translates client requirements into actionable projects, monitors consumption and client experience, and addresses strategic challenges. It requires a bachelor’s degree or above, four years of SaaS experience, enterprise implementation experience, strong analytical and communication skills, and a hybrid schedule with three days in the office. The position is based in Toronto and offers a base salary of CAD 60,000–90,000 plus medical, dental, and vision options.
