Description
ServiceNow is hiring a Principal Forward Deployed Engineer to lead the technical direction of its CRM & Industry Workflows business. The role is customer-facing and focuses on analyzing business and AI use cases, designing and deploying agentic AI solutions on the ServiceNow platform, establishing reusable architectures and deployment patterns, advising customers, verifying reliability and security, and mentoring senior engineers. Candidates need extensive customer-facing software and AI delivery experience, expertise in agentic AI and applied machine learning, strong solution architecture and integration skills, and a bachelor’s degree or equivalent practical experience. Base pay is $221,200–$387,100 plus equity, variable compensation, and benefits.
