Description
Braze is hiring a Principal Customer Success Manager to serve as a senior individual contributor for significant enterprise customers, acting as a trusted advisor and strategic partner. The role owns renewals, retention, feature adoption, customer advocacy, product feedback, onboarding transitions, escalations, and cross-team coordination, while also mentoring junior colleagues and temporarily supporting at-risk or high-opportunity accounts. The position is hybrid, may require onsite customer work and international travel, and offers a starting salary of $96,000 to $151,000 per year with an expected on-target earnings range of $117,000 to $167,000 per year.
