Description
Braze is hiring a Principal Customer Success Manager to serve as a senior individual contributor for significant enterprise customers, acting as a trusted advisor and strategic partner. The role owns renewals, retention, feature adoption, customer advocacy, product feedback, onboarding transitions, escalations, and cross-team coordination, while also mentoring junior colleagues and temporarily supporting at-risk or high-opportunity accounts. The position requires extensive enterprise customer success experience, project management or Agile certification, strong communication skills, and technical knowledge of SaaS, APIs, marketing automation, or related areas. It is a hybrid role with possible onsite customer work and international travel, with a stated starting salary of $101,000 to $158,000 per year and an on-target earning range of $123,000 to $175,000 per year.
