Description
Compass is seeking a Principal Customer Success Consultant to provide a tailored, white-glove consulting experience for prestigious private school clients. The role owns strategic accounts, leads complex implementations and product expansions, delivers training and demonstrations, drives adoption, advises senior school stakeholders, identifies commercial opportunities, synthesizes feedback with AI tools, mentors Customer Success staff, and coordinates with Sales, Support, Product, and Onboarding. Experience in EdTech, education, or schools is essential, along with senior client-facing consulting experience, complex account management, facilitation, communication, stakeholder management, commercial acumen, resilience, independent execution, and AI fluency. The position is hybrid and based in Australia, with required Working With Children, police, work-rights, and driver checks.
