Description
ServiceNow is hiring a Principal Customer Success Executive to own post-sale relationships with strategic Impact accounts, lead high-complexity transformations, drive customer satisfaction and retention, identify renewal and expansion opportunities, resolve escalations, and advise C-suite stakeholders on ServiceNow platform value and governance. The role requires extensive client-facing experience, project management, AI integration, executive influence, and consulting or transformation leadership; compensation is $180,200–$315,400 base plus equity, variable compensation, and benefits.
