Description
The Principal Customer Success Manager (CSM) at Seeq focuses on transforming strategic customers' operations and maximizing their investment in Seeq's platform. This role involves retaining and growing customer relationships, delivering measurable value throughout the customer lifecycle, and managing large-scale portfolios in rapidly expanding environments. The CSM drives adoption, identifies use case opportunities, manages renewals and expansion strategies, and acts as a critical escalation point for high-risk situations. Additionally, the role includes advocating for customer feedback, mentoring junior CSMs, and contributing to operational excellence and data-driven management.
