Description
H1 is hiring a Principal Customer Success Manager to serve as a strategic advisor for its largest and most complex enterprise customers in the Clinical or Medical & Commercial product lines. The role owns end-to-end customer relationships, cross-functional account programs, implementation and adoption plans, renewals, risk mitigation, expansion opportunities, executive business reviews, and customer feedback to product and engineering teams. Candidates need at least five years of strategic customer-facing experience in enterprise or strategic B2B SaaS, experience with high-ARR accounts, and strong project management skills; Life Sciences, Medical Affairs, or Clinical experience is preferred. The role pays $145,000 to $160,000 per year plus variable commission and stock options, with an anticipated close date of 10/01/2026.
