Summary from listing
Exotel is hiring a Senior Principal Engineer for its Financial Engineering (Financial Operations) team in Gurugram, Haryana, India. The role leads the design and architecture of a multi-tenant, highly available, scalable enterprise contact centre platform, including omnichannel routing, IVR, outbound dialers, reporting, and AI/ML capabilities. Responsibilities also include defining the technical roadmap, mentoring engineers, collaborating with product and engineering stakeholders, establishing reliability and service-level objectives, and performing performance engineering and stress testing. The position requires a bachelor's or master's degree in a relevant field, at least 8 years of software engineering experience, and at least 3 years in a senior architect or principal engineer role for an enterprise-grade product.
