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Principal Implementation Engineer, Customer Support at Bitwarden

Department: Customer Support

Setup
Remote - UK
Type
Full-time
Level
mid
Posted

Description

Bitwarden is hiring a remote Implementation Engineer based in the United Kingdom to serve as a subject-matter expert for Bitwarden and its services. The role partners with Customer Engagement Managers to support initial production deployments, implement new features, advise customers on security and best practices, troubleshoot issues, conduct environment audits, and guide adoption. Responsibilities also include triaging customer bug reports and feature requests, supporting training and knowledge sharing, and contributing to internal projects such as environment replication, integrations, and automations. The position requires prior technical experience, strong communication and problem-solving skills, and familiarity with enterprise security technologies; several cloud, container, identity, and networking technologies are preferred.

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