Description
The Principal, IT Operations Analytics and Problem Management will lead enterprise Problem Management and IT Operations analytics at MTA Headquarters in New York. The role develops Power BI, Azure, SQL, VBA, Python, ServiceNow, and CMDB analytics; coordinates root cause analysis and incident, change, configuration, availability, and event management; monitors service reliability and risk; and mentors junior analysts. It requires a bachelor’s degree, at least 10 years of experience including senior data analysis and problem-management experience, and at least two relevant certifications. The position is eligible for one day of telework per week.
