Description
The Solution Engineer leads technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes. The role translates client requirements into viable, costed, and commercially sound designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data, presenting proposals to clients and stakeholders and partnering with Sales, Finance, Security, Network, Delivery, Procurement, and Project Management. The engineer owns technical documentation, risks, dependencies, costs, and pricing, supports solution transitions to delivery, and builds trusted client relationships. The role requires senior pre-sales or client-facing IT solution design experience, strong CCaaS knowledge, global multi-region deal experience, and occasional domestic or international travel.
