Description
Zalando is hiring a Principal Software Engineer for its Customer Care (CuCa) Tech department to architect and lead the transformation toward AI-powered automated customer resolution. The role owns large-scale Python-based AI/ML microservice architecture, productionizes models with Applied Scientists, improves query routing and automated workflows, ensures operational excellence and scalability, and provides technical leadership and mentoring across the department. The position requires Python expertise, distributed systems knowledge, AI productionization experience, cross-team project leadership, and the ability to communicate complex technical concepts to senior management. It offers a hybrid model with 60% remote work per week and other benefits.
