Description
This is a high-impact consulting and advisory role at Datacom focusing on shaping customer experience strategies, optimizing organizational processes, driving business transformation, and delivering measurable outcomes using Contact Centre as a Service (CCaaS), Artificial Intelligence (AI), automation, and cloud technologies. The role involves partnering with executives, conducting business assessments, advising on suitable platforms, defining future-state operating models, recommending platform capabilities, designing AI strategies, identifying intelligent business process opportunities, and facilitating executive strategy workshops.
