Description
Tyk is hiring a Principal Support Engineer to act as a strategic and technical leader in its Customer Success organization. The role focuses on managing complex customer escalations, leading incident response and root-cause analysis, mentoring support engineers, conducting deep debugging and source-code analysis, improving support processes with automation and AI, maintaining knowledge documentation, partnering with Product and Engineering, and supporting enterprise customers in an API/API management environment. The position is default remote with global flexibility and includes participation in a rotational 24/7 on-call schedule.
