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Principal Support Engineer at tyk-technologies

Setup
Remote - UK
Type
Full-time
Level
Principal
Posted

Description

Tyk is hiring a Principal Support Engineer to act as a strategic and technical leader within Customer Success, handling high-priority escalations, deep technical investigations, mentoring, and process improvements for its API Management platform. The role focuses on improving platform stability, customer satisfaction, documentation, automation, and cross-functional collaboration with Engineering, Product, and Account Management while supporting global 24/7 operations.

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