Principal Technical Program Manager - Amazon Connect, Amazon Connect Agent Experiences at ADCI - Karnataka

Department: aws

Compensation

$177,000 – $239,400/yr

Setup: On-site
Location: Seattle, Washington
Type: Full-time
Level: lead/mgmt
Posted: Aug 20, 2026

Description

AWS is hiring a Principal Technical Program Manager for its Amazon Connect Customer Engagement Experiences team. The role leads cross-functional technical product and program initiatives, manages large development projects and release schedules, coordinates with external companies and internal teams, ensures architecture and system quality, and drives customer-focused decisions for generative AI-infused agent and customer experience capabilities. The position requires extensive technical product, program management, engineering, and software development experience and is based in Seattle, Washington, with a stated annual base salary of 177,000 to 239,400 USD.

Required Skills

Technical product management
Program management
Engineering management
Software development
Cross-functional management
Release scheduling
Generative AI
System architecture

Additional Information

Required Previous Experiences: 7+ years of technical product or program management experience
10+ years of working directly with engineering teams
5+ years of software development experience
Experience managing cross-functional programs, building processes, and coordinating release schedules
Preferred Qualifications: 8+ years of hands-on experience managing complex technology projects
Experience managing cross-functional projects, building sustainable processes, and coordinating release schedules
Translation Company Name: Amazon Development Center U.S., Inc.