Description
Amazon Customer Service is hiring a Principal Technical Program Manager to lead complex, cross-functional AI-powered customer experience programs across Amazon's Customer Intent Prediction organization. The role owns end-to-end program management for architecture modernization, global product launches, multi-organization platforms, and AI experimentation initiatives; defines roadmaps, milestones, success criteria, and delivery plans; resolves cross-team dependencies; translates technical complexity for senior leadership; and mentors program management talent. The position requires extensive technical product and program management experience, engineering collaboration, software development experience, and cross-functional program coordination. It is based in Seattle, Washington, with a base salary of 177,000.00–239,400.00 USD annually.
