Pro Sales Customer Care Representative at Percepta

Compensation

$16/hr

Setup: Hybrid
Location: Dearborn, Michigan
Type: Full-time
Level: not_specified

Description

Percepta is seeking a Pro Sales Customer Care Representative in Dearborn, MI. This role involves providing excellent customer service, responding to inquiries, documenting interactions, initiating outreach, and offering online support. The representative will also contribute to identifying process improvements and mentoring less experienced colleagues. The ideal candidate will possess strong computer skills, excellent communication abilities, and a positive attitude.

Required Skills

customer service
computer skills
communication
time management
organizational skills

Additional Information

Required Previous Experiences: 1-2 years of customer service experience.
Preferred Qualifications: College degree preferred or equivalent work experience.
Experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide accurate information.
Professionalism and a positive attitude.
Effective communicator with customers, managers, and coworkers.
Strong written and oral communication skills.
Time management and organizational skills.
Willingness to take on new assignments.
Reliable.
Ability to multitask.