Summary from listing
The Improvement & Performance Manager-CS Core for Service Line Operate Service Improvement will lead service improvement projects across MS contracts and delivery organizations, focusing on cost reduction, customer experience, network performance, alarm and ticket reduction, root-cause analysis, KPI monitoring, risk mitigation, and predictive analytics. The role requires knowledge of 4G/5G and CS core architectures, alarm and call-flow analysis, data analytics tools, project ownership, presentation skills, and understanding of machine learning, artificial intelligence, automation, and Ericsson business processes.
