Description
The Proactive Service Representative is a field-based technical role responsible for scheduled preventive maintenance inspections, modernization and upgrade installations, troubleshooting, customer training, documentation, and follow-up. The role supports machine uptime, equipment reliability, customer satisfaction, and lifecycle service revenue while coordinating with scheduling, technical support, regional service teams, and other field representatives. It requires 3–7+ years of experience in industrial equipment or CNC machinery, knowledge of mechanical, electrical, pneumatic, and control systems, strong diagnostic and communication skills, and the ability to travel extensively.
