Description
The Proactive Service Representative is a specialized field service role responsible for preventive maintenance inspections, modernization and upgrade installations, planned troubleshooting, on-site customer training, documentation, and follow-up. The role works with scheduling, technical support, regional service teams, and customers to improve machine uptime, equipment life, customer satisfaction, and lifecycle service revenue. It requires 3–7+ years of experience in industrial equipment or CNC machinery, knowledge of mechanical, electrical, pneumatic, and control systems, strong diagnostic and communication skills, a valid driver’s license, and extensive travel.
