Description
Koniag IT Systems, LLC is hiring a Problem/Change Management Analyst to support a Network Operations Center environment in Washington, DC. The role executes end-to-end problem and change management processes, conducts root cause analysis and post-incident reviews, maintains known errors and change records, coordinates Change Advisory Board activities, monitors change implementation, and produces performance reports. The position requires a bachelor's degree or equivalent experience, at least three years of relevant IT service management or operations experience, two years of ServiceNow problem and change management experience, and the ability to obtain a Public Trust clearance. Benefits include medical, dental, and vision insurance, retirement, paid time off, parental leave, and other benefits.
