Description
The Problem Management Associate will oversee the full lifecycle of IT problems, from identification and investigation through documentation, critical-issue handling, resolution, and closure. The role coordinates technical teams, tracks permanent solutions, analyzes incident trends with data analytics tools, maintains problem-management procedures and reporting, and shares corrective actions and lessons learned. It requires at least two years of related experience, preferably ITIL-based IT service-management experience, strong analytical and communication skills, and familiarity with ITSM tools such as ServiceNow.
