Description
Amazon is hiring a Problem Management Program Owner to design, build, and govern a problem management program for corporate office IT infrastructure. The role focuses on establishing processes, tooling, governance, escalation mechanisms, metrics, reporting, and institutional knowledge; driving adoption among organizational leaders; and improving defect reduction, incident prevention, and support efficiency. It requires at least three years of program or project management experience, cross-functional collaboration, familiarity with problem management frameworks, and experience with ServiceNow or comparable ITSM platforms. The position is based in Seattle, Washington, with a base salary of $82,700 to $129,800 annually.
