Description
The Problem Manager will establish and improve problem-management processes, systematically record and resolve problems, analyze recurring incidents and service disruptions, support major incidents and post-incident reviews, coordinate cross-departmental root-cause analyses, and collaborate with Incident, Change, and Service Management teams. The role requires IT or comparable vocational training or a degree, professional experience in Problem Management, knowledge of ITIL and service-management processes, experience with ServiceNow or comparable systems, strong German and English skills, and willingness to take on-call duty.
