Description
The Problem Manager will establish and develop sustainable problem-management processes, systematically identify, prioritize, track, and resolve problems, analyze recurring incidents and service disruptions, support major incidents and post-incident reviews, coordinate cross-departmental root-cause analyses, and collaborate with Incident, Change, and Service Management. The role requires IT or comparable vocational training, problem-management experience, ITIL and service-management knowledge, ServiceNow or comparable ticketing-system experience, strong German and English skills, and willingness to take on-call duty. Benefits include flexible working, vacation, home-office setup, training, pension, accident insurance, employee discounts, and a flexible benefit package.
