Summary from listing
Agfa is hiring a Problem Manager in Mumbai, India, to lead the end-to-end global Problem Management process across internal IT teams, managed service providers, and technology partners. The role focuses on root cause analysis, permanent corrective actions, stakeholder and vendor coordination, escalation management, post-incident reviews, trend analysis, and continuous improvement. Candidates should have a relevant bachelor's or master's degree, proven Problem Management experience, strong ITIL knowledge, and experience in SIAM and large-scale cross-functional IT environments.
