Summary from listing
Ericsson is hiring a Problem Manager – Core Domain for its L1 NOC team. The role owns the end-to-end problem lifecycle for Core network incidents, conducts root cause analysis, identifies recurring fault patterns, manages problem records and known errors, coordinates with L1–L3 teams, vendors, field teams, and customers, and supports SLA improvement and continual service improvement. The position requires 7–15 years of telecom network operations experience, including at least 5 years in problem management or a senior NOC role, Core network technology knowledge, ITSM and ITIL familiarity, and a bachelor's degree in a relevant engineering field.
