Description
EDAG Inc. is seeking a Problem Resolution Coordinator to support issue tracking and resolution within its System and Software Development organization. The role coordinates software and system network-related tickets, reviews ticket completeness, assigns issues to engineering teams, monitors aging and closure, supports customer communication, generates issue reports, and maintains documentation in Jira. The position requires approximately 3–5 years of relevant experience, a bachelor's degree, strong communication skills, and the ability to travel to California as needed.
