Description
EDAG is hiring a Problem Resolution Coordinator to coordinate and track software and system network-related issue tickets through the development process. The role reviews ticket completeness, assigns tickets to engineering team members, supports issue-reporting standardization, monitors aging and closure, follows up with engineering teams and stakeholders, and communicates issue status to customers. The position requires a bachelor's degree in engineering or a related field, approximately 3–5 years of relevant experience, knowledge of JIRA or Confluence, English at C1–C2 level, and the ability to travel to California as needed. It is a temporary contract.
