Description
Eccera is hiring 1st-line support technicians for several customer assignments in the Stockholm area. The role involves handling incoming support cases by phone, email, and a case management system; troubleshooting hardware, software, and basic network issues; working with standard and company-specific applications; documenting cases; and escalating issues to second line. Candidates need prior IT support experience, knowledge of Windows and Office 365, experience with case management and ITIL, Active Directory account management, and fluent Swedish and English. The position offers secure employment, training, certifications, and career development.
