Description
The Process Improvement Analyst will receive and analyze requests from internal departments, identify process problems, develop analysis methodologies and action plans, coordinate resources and investments, execute improvement projects, and standardize service processes and documentation. The role requires higher education in Information Technology or a quantitative field and 3 to 5 years of experience, with knowledge of operating systems, process modeling, Six Sigma, Lean Manufacturing, ITIL, COBIT, process mapping, and Microsoft Office.
