Description
Batgroup is hiring a Process Excellence Manager to audit, document, standardise and improve operational processes across its Lisbon operations hub. The role works closely with frontline teams, operational managers, the Head of AI & Automation, and other C-level leaders to improve service quality, efficiency, consistency, customer and agent journeys, and readiness for future automation, workflows, and AI-assisted operations. The position requires strong process-audit and operational-excellence experience, a close-to-operations mindset, cross-functional influence, and a structured, data-oriented approach; preferred qualifications include Google Workspace and agentic omni-channel support solutions.
