Description
Amazon is hiring a Process Improvement Specialist for its EU FBA Support Operations team to reduce escalation volume through root cause analysis, process improvement design, cross-functional coordination, SLA framework development, and impact measurement. The role involves analyzing escalation data, mapping operational failure points, producing structured RCA write-ups, tracking reduction roadmaps, coordinating fixes with product, policy, and operations teams, creating dashboards, and conducting Gemba walks. Candidates need a bachelor's degree or equivalent qualification in Math, Engineering, Science, or Business, plus experience defining program requirements and using data and metrics to determine improvements; Excel, large-scale data mining, Python, SQL, or Tableau experience is preferred.
